*Delivery time is estimated from the time all required order information is received. Incorrect, missing, or delayed information may cause delivery to be delayed as well.

Frequently asked questions

Why do orders take so long?

We make every effort to deliver videos in a timely fashion. Delivery times are based on the time it takes to properly render a visualizer, the order size, as well as the amount of orders we have in queue.

How does the fulfillment process work?

Simply purchase the package above that fits your needs. Once your order is received, we will email you requesting specific order requirements, including track information such as artist name, title, and label. Tracks must be submitted in 320 kbps .mp3 or .wav format. Dropbox, WeTransfer, and similar sites can be used to upload and send us your tracks. When your order is finished, we will email you a link to download your video(s) in 1080p full HD .mp4 format from Dropbox.

Can I choose any template I want?

Yes. All templates are applicable.

With so many color and configuration presets available, how do I tell you which ones I want to use?

Simply go to your chosen visualizer product page, take note of your preferred preset number(s), and let us know. We will confirm this information to be extra sure.

If I’m ordering more than one track, can I mix and match color and configuration presets?

Yes. You can choose any color and configuration preset combination you like for each individual track.

My track is longer than 8 minutes / I have a weekly or monthly radio show. Am I eligible for fulfillment?

Not at this time, however, in the future we will be expanding our fulfillment service to include longer tracks and mixes. Sign up for our mailing list below to be the first to know when this becomes available!

Do you accept orders for all music genres?

Yes. We accept all genres, but you will get the best results if you pick a visualizer with audio reactive elements that you feel best represent your style.

Do you make custom visualizers?

Yes. Requests for custom-designed visualizers are considered on a case-by-case basis. Please contact us here for more information.

What platforms can my visualizer be uploaded to?

You can upload your visualizer to virtually any video platform, but our templates are specifically designed for YouTube, Vimeo, Instagram, etc.

Can you customize a visualizer to my brand?

Yes. In order to do this, we will need you to send us things like examples of artwork and your preferred colors for reference.

Can I include my logo in the video?

Many of our templates include logo support. Please check the product description to be 100% sure.

Can cover art be included?

Some of our templates include cover art support. If your template of choice does not support cover art, send us a message and we will let you know what we can do. In some cases it will be possible to accommodate cover art, but it may require some layout changes.

Do you offer revisions?

No. Unfortunately we cannot offer revisions due to the time it takes to render the videos. Please be sure to choose a visualizer that you’re happy with.

Can I get a refund?

We make every effort to ensure that our videos are perfectly synced, customized, and exported per your order requirements. We hope you understand that due to the nature of the work, it’s not possible to offer refunds.

I run a record label and would like videos created on a monthly basis, are subscription plans available?

Yes. Please contact us here for more information.

I would like videos produced for my entire back catalogue, are volume discounts available?

Yes. Please contact us here to let us know your specific requirements and we will sort something for you.

I would like to get a get an exclusive visualizer created specifically for my label. Is this possible?

Yes. We have different pricing options available depending on what you require. Please get in touch with us here.

I have another question that is not answered here.

Contact us here and we will get back to you shortly!